We sincerely apologize for the inconvenience if you have received a parcel with damaged, broken, or defective items. we sincercely apologize for the inconvenience if you have received a parcel with damaged.
Here’s what you need to do:

  1. Do not use the product to allow for clear inspection.
  2. Promptly contact our Customer Service Team via live chat, email, or our support channels.
  3. Describe the issue in detail and attach:
    • Clear photos or videos showing the defect or damage
    • A picture of the shipping label with tracking number

Our team will review your request and assist with a replacement or refund as per our Refund Policy.