We understand your concern while waiting for your package. It is quite common for tracking updates to temporarily pause, especially during peak shipping periods or due to unexpected conditions such as weather events, customs inspections, or carrier delays. Despite the lack of updates, your shipment may still be en route to its destination.
Please consider the following:

  1. If you just placed your order:
    Tracking information will only become available after your package has been shipped. You may also refer to our previous article: “My tracking number doesn’t work.”
  2. If your order was already in transit but hasn’t been updated for 3–5 days:
    Please allow an additional 48–96 hours for further tracking events. In the meantime, here are some common reasons for tracking delays:
    • The package is between transit points: Delays can occur between scanning facilities, especially during peak seasons or bad weather.
    • Held at customs: If your package has entered your country but hasn’t updated further, it may be undergoing customs clearance.
    • Local carriers may not update tracking: Some regional or rural postal services may have limited tracking systems.
    • Rare case: the package may be lost in transit.
  3. If there have been no updates for more than 10–15 business days:
    Please reach out to our Customer Service team via the Contact Us button or email so we can investigate and resolve the issue as quickly as possible.