RETURNS AND REFUNDS

Please take the following actions to start a replacement, refund, or return within 7 days, if you believe your order situation qualifies for us to provide an appropriate solution:

1. Take a photo/video of the product along with a photo of the QR code/Cover Package lying on a flat surface with good lighting. Please keep in mind that you must show it as clearly as possible to prove that the item is eligible for a replacement, refund, or return.

2. Please email us at [email protected] stating why you would like a replacement/refund and attaching the photo you took in step one. Of course, any other relevant information will be helpful.

We’ll get back to you within 36 hours with a confirmation of your request. If the information you provided is not clear enough, we will ask for further clarification. Please respond within 7 business days. Otherwise, we will have to close your case due to insufficient evidence.

If your request is accepted, there are three types of approval:

1. Replacement approval: we will ship a new item at our own expense to you by standard shipping method. The tracking code will be emailed to you as soon as it is available. Please allow 1-2 weeks for the replaced items to arrive at your door.
2. Refund approval: we will immediately issue a refund back to your original method of payment. Please allow 3–5 business days for this amount to be reflected in your account.

More details at our returns & refunds policy.